Terms of Serivice

Knowlio.cloud SaaS platform

Effective: July 2, 2026 Version: 1.0

1. Service Provider Information

Service Provider: APPON LINE Kft (hereinafter referred to as the “Service Provider”)
Headquarters: Hungary, 2120 Dunakeszi, Római utca 1/1
Company Registration Number: 13-09-229851
Tax ID Number: 23137631-2-13
EU Tax ID Number: HU23137631
E-mail: info@knowlio.cloud
Website: knowlio.cloud

2. Scope of the General Terms and Conditions, Formation of the Contract

These General Terms and Conditions govern the terms of use of the cloud-based (SaaS) AI chatbot platform operated by the Service Provider (hereinafter: the “Service”) between the Service Provider and the registering natural or legal person (hereinafter: the “Subscriber”).

Upon registration and acceptance of the General Terms and Conditions, a contract is formed between the parties electronically. The contract is in Hungarian; it does not constitute a written contract, and the Service Provider does not file it.

3. Description of the Service

The Service enables the Subscriber to create and operate artificial intelligence (AI)-based chatbots that respond using retrieval-augmented generation (RAG) based on the knowledge base (documents) uploaded by the Subscriber. There are two main ways to use the Service:

Website widget: The Subscriber embeds the chatbot as a widget on their own website, where visitors can chat with it.
Domain-internal (private) chat: After logging in, the Subscriber and their team communicate with a chatbot trained using their own uploaded documents.

AI Transparency (EU AI Act, Regulation (EU) 2024/1689, Article 50): The Service uses an automated AI system. The Subscriber is required to clearly inform its end users (website visitors) that they are communicating with an AI system, not a human. The platform provides a default notice for this purpose, which the Subscriber may not lawfully remove.

The Nature of the Generated Responses: AI responses are generated automatically on a probabilistic basis; their accuracy is not guaranteed, and they do not constitute professional (legal, medical, or financial) advice.

4. Subscription Plans, Pricing

4.1 Platform fee

Package	Net platform fee (EUR/month)	SLA (Service Level Agreement)
Free	0	99%
Normal	10 €	99,5%
Pro	40 €	99,5%
Business	80 €	99,5%
Enterprise	unique	99,9%

Details regarding the features and limitations of the plans (number of bots, messages per month, knowledge base size, team members) are listed on the website’s pricing page. Prices are listed in forints; VAT is charged in accordance with current legislation.

4.2 API Cost (LLM Usage)

According to the Service’s base model, the large language model (OpenAI, Anthropic, etc.) that provides AI responses is accessed using the Subscriber’s own API key:

The Subscriber provides their own API key and pays the model provider (OpenAI/Anthropic) directly for usage under their own contractual arrangement. The Service Provider does not bill for this cost; it only tracks usage (token counting, reporting).
Add-on API (optional): If the Subscriber does not provide their own key, the Service Provider may provide model access, which it will bill at the model provider’s list price plus a [PLACEHOLDER: surcharge, currently 30%] surcharge.

4.3 Additional Services (Add-ons)

An expanded knowledge base, expanded API access, priority support, and custom integrations can be ordered according to the rates published on the website.

4.4 Payment

The platform fee is due in advance, according to the selected billing cycle (monthly/annual), and is paid through the Stripe system. The Service Provider issues an electronic invoice.

5. Term of the Contract, Renewal, and Termination

The subscription renews automatically at the end of the billing cycle, unless the Subscriber cancels it through their account before the end of that cycle.
The termination takes effect at the end of the period for which payment has already been made; the Service will remain available until then. Unless otherwise provided by law, the Service Provider is not obligated to provide a pro-rata refund.
Consumer Right of Withdrawal: A Subscriber who qualifies as a consumer may withdraw from the contract within 14 days, in accordance with Government Decree No. 45/2014 (II. 26.). The immediate commencement of the digital service requires the Subscriber’s express consent and acknowledgment that the right of withdrawal will be forfeited.
In the event of a serious breach of contract (e.g., misuse, illegal content, or overdue payments), the Service Provider may suspend the Service or terminate the contract.

6. The Subscriber’s Rights and Obligations

The Subscriber is required to:

provide accurate data and securely manage your access and API key;
ensure that it has an appropriate legal basis for the knowledge base (documents) uploaded to the chatbot and for the data processed during chats, particularly if such data contains personal information;
not to process special categories of personal data (e.g., health data) without an appropriate independent legal basis and safeguards (GDPR Article 9);
inform its end users about the nature of the AI and data processing (its own privacy notice);
refrain from using the Service in any unlawful, misleading, infringing, or abusive manner (such as spam or abuse).

The Subscriber is responsible for the content of its own chatbot and for complying with its data protection obligations toward end users.

7. Intellectual Property

The platform, source code, branding, and documentation are the intellectual property of the Service Provider; the Subscriber is granted a non-exclusive, non-transferable right of use.
Content uploaded by the Subscriber (documents, knowledge base, bot configuration) and chat data remain with the Subscriber; the Service Provider is granted only a limited license to use such content to the extent necessary to provide the Service.
The Service Provider does not use the Subscriber’s content or call data to train AI models (the respective model provider is responsible for data management related to external models used with its own API key, in accordance with the agreement entered into with the Subscriber).

8. Availability (SLA), Maintenance

The Service Provider guarantees the monthly availability specified in Section 4.1, except during scheduled maintenance periods.
The Service Provider will provide advance notice of scheduled maintenance. The procedures for claims and credits related to the SLA may be governed by the Enterprise Agreement or a separate SLA addendum.

9. Limitation of Liability

The Service is provided "as is."
The Service Provider is not liable for the accuracy of the content of AI responses, for content uploaded by the Subscriber, for any costs incurred by the model provider in connection with the Subscriber’s own API key, or for any damages resulting from a breach of law by the Subscriber.
The Service Provider’s liability for damages—to the fullest extent permitted by law—is limited to the amount of the platform fee paid by the Subscriber in question during the 12 months preceding the date the claim arose.
This limitation does not apply to liability for intentional acts or for breach of contract resulting in harm to life, physical integrity, or health (Civil Code, Section 6:152).

10. Amendments to the Service and the General Terms and Conditions

The Service Provider is entitled to improve the Service and modify its features. The Service Provider will notify the Subscriber of any changes that are significantly disadvantageous to the Subscriber at least 30 days in advance via email.
The Service Provider may unilaterally amend the General Terms and Conditions; it shall provide notice of the amendment prior to its effective date. If the Subscriber does not accept the amendment, the Subscriber may cancel the subscription.

11. Dispute Resolution, Governing Law

The governing law is Hungarian law.
In the event of a consumer dispute, the Subscriber may contact the conciliation board in their place of residence; online dispute resolution: https://ec.europa.eu/consumers/odr
In all other cases, the parties agree to submit to the jurisdiction of the competent Hungarian court.

12. Contact

Legal/General Matters: info@knowlio.cloud
Cím: Hungary, 2120 Dunakeszi, Római utca 1/1